Home Home

J.D. Power’s Wireless Carrier Rankings

July 30, 2007 in Wireless Industry News

J.D. Power and Associates took some time away from cars and rated several US wireless carriers on customer satisfaction and efficiency in resolving issues.

T-Mobile: The Decisive Winner of J.D. Power's Wireless Carrier Survey

T-Mobile: The Decisive Winner of J.D. Power’s Wireless Carrier Survey.

Each carrier was given a certain number of Power Circle ratings.

The winner? None other than T-Mobile, who has taken the first-place honor for the six years running, with five Power Circles.

The ultimate loser? …you probably guessed this one – Sprint Nextel, with 2 Power Circles. The company’s “drop customers who call customer service too often” strategy probably contributed just a little bit to its position on the rankings. To its credit, the wireless carrier at least acknowledges that “customer service is a challenge for us.” Nothing like the truth!

Three carriers were rated “average”, each with (also) three Power Circle ratings – Alltel, AT&T, and Verizon Wireless. Interesting. I always thought that Verizon was a cut above, due to a lower “churn rate” (customer defections) compared to the competition.

The survey, which used responses from 10,500 wireless companies, also found that over 50% of customers calling about monthly charges had some kind of billing mistake. And that the average wait time was about 3 minutes.

Source: “Sprint Nextel: Last in Customer Service” – BusinessWeek

***

Got Something To Say?


nokia phone blog: version 5

Subscribe!The Nokia Phone Blog is about mobile phones, MeeGo, S60, the wireless industry, and now Windows Phone.
Subscribe here.  RSS, Atom
Email me at cary (at) nokiaphoneblog.com.

The Blog

28

Featured


142

Mobile Phone Software


152

Nokia Phone Accessories


134

Nokia Phone Deals


303

Nokia Phone News


122

Nokia Phone Previews


50

Nokia Phone Reviews


21

Nokia Phone Tips and Tricks


63

Nokia Randomness


20

Other Mobile Phones


351

Wireless Industry News


Current Phone Prices, Courtesy of PhoneMatchUp!

PhoneMatchup Sony Xperia TX: $516.77
Samsung Galaxy Note II N7100: $639.00
HTC J: $598.88
Sony Xperia SL: $388.85
Nokia Lumia 900: $419.98

More Sites By Me

randomlygifted

angbox


My personal blog.
 
PhoneMatchup

PhoneMatchup


An eBay cell phone comparison shopping/price monitoring project. Buy your next cell phone through PhoneMatchup and save!
 
randomlygifted

randomlygifted


Let randomlygifted find you the perfect (random) gift ideas.
 
MyDealSpy

MyDealSpy


The greatest deal aggregator that has ever existed. Okay, I'm a little biased here.